• D2C Fulfillment

Lumbera® Direct2Customer Fulfillment

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DELIVERING YOUR SUCCESS ANONYMOUSLY, WITH RELIABILITY EVERY STEP OF THE WAY.
As part of our unique Lumbera® D2C Fulfillment service, we provide businesses with the exclusive opportunity to dispatch our products directly to end customers. This service is ideal for businesses looking to maximise the efficiency of their logistics operations and improve their customers’ experience. We take full responsibility for delivery, ensuring that each order is accompanied by a delivery note provided by our customer, ensuring the confidentiality of the original source of the goods is maintained.
An important aspect of our service is to ensure that with each order, your customer is not sent invoices or any other documents that could identify us as a supplier. This approach allows you to retain the loyalty of your customers, build trust in your brand and ensure the continuity of your business processes without unnecessary attention to your suppliers. The D2C Fulfillment service is designed for those who value transparency, reliability and professionalism in every delivery.
Confidentiality of the Source

By using our D2C Fulfillment service, you can rest assured that the end customer will never find out about your supplier. We guarantee complete anonymity of your supply source, allowing you to maintain the benefits of your business and protect trade secrets.

Simplifying Logistics Processes

With our service, you no longer have to worry about the complexities of supply management and logistics. We take care of the entire delivery organisation, from quality packaging to on-time delivery to the end customer, allowing you to focus on the core business of your business.

Increasing Customer Satisfaction Levels

By providing fast and reliable delivery directly to the end customer, you significantly increase the satisfaction and loyalty of your customers. Thanks to our service, your customers receive their orders promptly and in perfect condition, which contributes to a positive image of your brand.

How it works
About Delivery & Lead Time
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How it works

From the initial enquiry to the customer’s final smile: your solution for continuous delivery.

1. Quoting process

The customer sends a request for quotation, specifying the type and quantity of products required. We quickly process the request and provide a detailed quotation including prices, delivery terms and estimated lead times.

2. Provision of Delivery Note

Once the terms of the quote have been agreed, the customer provides us with a delivery note to be enclosed in the shipment. This document contains information that will be visible to the final recipient, excluding any information about our company.

3. Signing of the Contract

We conclude a contract with the client that sets out the terms of delivery and makes it clear that Lumbera® undertakes not to make direct contact or sell directly to the end customer, keeping the origin of the goods confidential.

4. Quality Control & Loading

Prior to dispatch, each consignment undergoes a rigorous quality control process to ensure that it meets the stated standards. Once inspected, the goods are carefully packed and loaded for delivery, in compliance with all regulations and safety standards.

5. Direct Delivery to the End Customer

The order are delivered directly to the end customer according to the address data provided by the customer. We coordinate the entire delivery process, ensuring the timeliness and safety of the shipment.

6. Confirmation of Delivery

Upon successful delivery of the goods to the end customer, we receive a confirmation of acceptance of the goods. This confirmation is then forwarded to the customer as proof of successful delivery and completion of the transaction.

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