Lumbera® Client Portal

Best experience possible

To provide the highest level of convenience and efficiency to our valued customers, we at Lumbera® are proud to introduce our advanced Lumbera® Customer Portal. This integrated online tool is designed to meet your unique needs in managing the supply of wooden packaging containers, including pallets and pallet boards, giving you full access to a wide range of features and services right at your fingertips. Regardless of your location, whether you’re in the office, at home or on the road, our Customer Portal is available 24/7, providing you with all the information you need to make timely and informed business decisions.

Through Lumbera® Customer Portal, you have the ability to not only instantly request prices and receive detailed quotes, but also customise your orders to meet the specific requirements of your business. This functionality makes the planning and budgeting process more flexible and transparent, eliminating the delays and uncertainties typically associated with waiting for responses. With in-built order management tools, you can track every stage of your orders – from requisition submission to processing, loading and ultimately delivery, providing you with a clear view of the lead times and status of your current orders.

In addition, Lumbera® Customer Portal offers extensive capabilities to manage your financial and administrative documents. Efficient tools allow you to easily view, download, and print invoices, supporting documents, and other necessary business documents related to your orders. This feature greatly simplifies your accounting and auditing processes, reducing the risk of human error and increasing the overall productivity of your business. We are constantly striving to update and improve the Customer Portal, integrating the latest technological innovations and feedback from users to provide you with the most advanced and user-friendly tools to manage your orders and support your business at every stage of its development.

“Through our customer portal, we aim to not only provide a service, but to build bridges of trust, support and effective communication between you and our company. We understand how important every aspect of your experience is, from the moment you choose to the moment you receive your goods, and that’s why we work tirelessly to improve every detail. Our goal is to make your life easier and your orders more enjoyable and satisfying by backing up each of your goals with our impeccable service.”
PIOTR DĄBROWSKI
Chief Customer Experience Officer

Core Features

Your comfort and confidence are our priority. Tracking, control, safety: all functions for a perfect experience in one place.
Real-time order management

User-friendly interface for monitoring current orders, changing or cancelling them. Full control and access to order details at any time.

Quick Request for Quotations

Get up-to-date prices for the products you are interested in with a simple enquiry. Save time and make an informed choice based on the latest offers.

Simple and fast order placement

Place orders quickly and easily with our intuitive shopping process. Our system guarantees the security and efficiency of every transaction.

Personalised notifications

Set preferences to receive notifications via SMS or email. Stay up to date on the status of your orders without missing important updates.

Access to supporting documents

Easily download all the necessary supporting documents for your orders. Convenience and accessibility to important information in one click.

Real-time tracking of orders

Follow the movement of your order at any time. Accurate tracking of your shipment's location provides transparency and peace of mind at every stage of delivery.

Become a Lumbera® customer

To become a Lumbera® customer, we offer a convenient online form for submitting an application. Simply specify the product you are interested in and the necessary details, and our manager will contact you as soon as possible. We strive to make communication as convenient and efficient as possible so that every aspect of our co-operation meets your expectations. Use the form today and start partnering with the industry’s leading supplier of wooden pallets!